Frequently Asked
Questions

Can you be the AV subcontractor on our construction or public project?

Yes. We work alongside general contractors and owners on new construction and renovations. We're a certified Women- and Minority-Owned Business and Small Business Enterprise (SBE), which can help prime contractors meet participation goals on public and municipal bids.

What happens if something breaks after installation?

Call us. Your installation includes a workmanship warranty, and while it's active we handle manufacturer warranty claims for you. After that, preventive maintenance plans give you priority response, and warranty and maintenance customers can reach our on-call team after hours. Exact terms are listed in your proposal.

Will our staff or volunteers be able to run the system?

That's a design requirement, not an afterthought. We build simple touchscreen or iPad presets for common uses like services, assemblies, or games. Then we give everyone a system overview, train key operators in depth, and have a team member on site the first time you use it.

Can you work with our existing equipment and wiring?

Often, yes. We evaluate what you already own and keep anything that still performs, such as existing cabling when you move to a digital mixer. At the Ford Wyoming Center, we kept part of the original system and replaced the rest, so the budget went to upgrades you can actually hear.

How much does a commercial AV installation cost?

It depends on room size, coverage, and how much video and control you need. For reference, a sound system upgrade for a 300-seat church sanctuary typically runs $50,000 to $150,000. Smaller rooms cost less and arenas cost more. After an on-site consultation, we send a detailed, itemized proposal.

What brands of equipment do you recommend and carry?

We carry a wide range of brands and design every project around your specific needs. See our installation and production line cards to view the brands we partner with and the products we offer.

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How long will installation take?

Most installs take anywhere from a couple of days to several weeks, depending on the size of the system and the work involved. We set the schedule at a kickoff meeting and plan around your calendar. At Chaparral High School, we completed a full gym sound upgrade over winter break.

What services do you provide?

We offer full-service production and AVL (Audio, Video, and Lighting) solutions, specializing in high-fidelity environments like theaters. Our services include system design, build, and service, preventive maintenance, and audits. We provide sound services (large and small format), video projection, video walls, capture, IMAG, production and stage accent lighting, staging (mobile stage and stage decking), pipe & drape, and rigging support. We also offer technical rider consultation, design, and fulfillment, as well as event technicians for sound, lighting, and video. Additionally, we provide equipment rentals, backline fulfillment, specialty technicians (A1, A2, L1, L2, stagehands, performer support), sound system tuning and time alignment, and acoustic treatments. Our services extend to service and maintenance agreements, AVL system commissioning, and training and education, both general and specific. Emergency dispatch and on-call technicians are available for warranty and maintenance agreement customers, with service exclusivity for performance venues.

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Do you have the ability to fulfill a technical and hospitality rider?

Yes, we do!  We can negotiate and fulfill both technical and hospitality riders for local or national acts.

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Do you offer preventive maintenance programs after the warranty expires?

Yes, we do!  These programs are customized to your needs and give you priority response.

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How does your warranty program work?

We typically offer a two-year warranty on the installation and craftsperson-ship.   Equipment warranties are based on the specific brands warranty program which can average between one to ten years, or sometimes lifetime.  During the term of the installation warranty, we can facilitate any equipment warranty issues directly.  Any equipment failures still under warranty after the installation warranty expires may incur a small technician site visit fee.

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Are you local or national?

We provide quality services at a national level and will travel to you.  We also offer local emergency services as needed depending on the complexity of your systems.

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What kind of support do you give us after the systems are installed?

Our rigorous support program allows you and your operators to focus and rely on us with any concerns or issues you may have.  We are always available to answer any questions, troubleshoot, or simply give piece of mind for your team.  Our service and support lines allow you to connect directly with our on-call team if anything urgent arises during or after normal business hours.

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How does training work?

Training is catered specifically around your needs.  We typically recommend a basic system overview training with everyone and then an in-depth training with key operators.  One of our team members will be present with your operators during your first times using the systems and to ensure that everyone's first experience with your new systems is nothing less than spectacular.

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What measures do you take to future-proof the sound system?

Most systems now use CAT cabling for most of the infrastructure.  Sometimes it makes more sense to pull extra cabling during the initial installation process to account for possible expansions you may foresee.

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Will my sound system be loud enough?

Yes absolutely. We will not install any sound system that will not meet or exceed your needs or the demands of the space.

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Can you handle any electrical and / or conduit work needed for our project?

Yes. We have a licensed journeyman electrician on staff for the electrical and low-voltage work tied to your AV system. For work that requires permits or engineered drawings, we partner with trusted electrical contractors and coordinate the schedule, so you still have one point of contact.

How long is a quote good for?

Quotes are good for up to 30 days. After expiration we will have to resubmit pricing and availability to our vendors to ensure pricing has not changed.

What are your service rates?

We offer custom service plans as well as various types of service and maintenance agreements and pricing – call for a custom quote!

Do you include electrical, drywall and painting?

No, we do not offer electrical, drywall, or painting. If you'd like a referral to someone who can do those services, just ask!

Do you provide support for high profile events?

Yes! We offer a variety of options to help supplement your existing staff and equipment, or provide full production and support for all types of events.

Do you provide training?

All installed systems have staff trainings included – additional training can be designed and purchased separately.

What are the warranty terms for installation?

We provide a 2 year post installation warranty on labor. All equipment warranties are through the manufacturer and vary.

What kind of documentation do you provide?

We provide our clients with an extensive closeout folder containing warranty information, one lines (if necessary), user manuals, and can create customized learning and reference documents.

How much is this going to cost?

We focus on building systems that meet both the budgetary requirements of our clients as well as meeting their system goals and functionality needs.

Contact Us

We Are Here To Help - Get In Touch

California office

3500 Deer Creek Rd, Palo Alto, CA 94304

New York Office

Wall Street 49, New York
Office
5529 Gray Street
Arvada, CO 80002